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Terms & Conditions

Please ensure you read and fully understand our booking terms and conditions. If anything is
unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions:

• A contract between you and the owners of Audrey's will come into existence when payment is
received and a booking confirmation is issued, showing the confirmed holiday dates. The contract
binds you & all the members of your party. It is your responsibility to ensure that all members of your
party accept the terms of the contract set out in these terms & conditions of booking. Failure to
disclose all relevant information or comply with these terms may lead to termination of the contract
& loss of the booking.

• A non-refundable 20% deposit of the holiday cost is payable at the time of booking. Bookings made
less than six weeks before your arrival date must be paid in full, plus the £100 refundable damage

• The balance must be paid no later than six weeks before the commencement of your holiday. If the
balance is not received by the due date, then your holiday will be treated as a cancellation and the
client will remain liable to pay the balance of the rent.

• All cancellations must be notified in writing. If you cancel your holiday more than 6 weeks before it is
due to start, then your deposit will be forfeit.
If you cancel less than 6 weeks before the holiday, then the following amount will be charged:
 1 weeks or less: 100.00 % of booking
 2 weeks or less: 85.00 % of booking
 3 weeks or less: 60.00 % of booking
 4 weeks or less: 40.00 % of booking
 5 weeks or less: 30.00 % of booking

• We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you
choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

• Your booking will not be cancelled by the owner except in exceptional circumstances beyond our
control. Notification will be given of the cancellation as soon as possible and we will promptly refund
all payments made for your holiday. Our liability for cancellation will be limited to payments made to

• No parties or events – the maximum number of persons using the accommodation at any time must
not exceed 4 persons and one baby and only those listed on the booking form can occupy the property. We reserve
the right to terminate the booking without notice and without refund in case of a breach of this

• Bookings cannot be accepted from persons under eighteen years of age.

• The owner reserves the right to refuse a booking without giving any reason.

• We, or our representatives, reserve the right to enter the property at any time to undertake essential
maintenance or for inspection purposes.
We, or our representatives, reserve the right to enter the garden grounds to undertake grass cutting, generaal maintanance and ground work.

• Bookings normally commence at 3pm on day of arrival, unless otherwise agreed, and guests are
required to vacate the rental by 10am on the day of departure. This allows the accommodation to be
thoroughly cleaned and prepared for incoming guests. Late check out may incur a charge.

• Vaping or smoking anywhere inside the premises will result in immediate termination of occupancy
and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning
caused smoking will be at your expense.

• Dogs
 One well-behaved dog is allowed at Audrey's.
 The dog is allowed throughout the communual areas (lounge, kitchen, garage and gardens).
 The dog is not allowed in bedrooms.
 The dog should not be left in the house unattended at any time.
 Please use a suitable crate/bed overnight.
 The dog should not be allowed onto the furniture – including for the sofa.  
 Guests are responsible for cleaning up after their dog. Poo bags are provided.
 Any damage caused by the dogs will be at your expense.
• Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage
caused by you, pets or any member of your party and agree to indemnify us in full for any loss that we
may incur as a result. A security deposit of £100 is required and will be returned within 7 days of the
end of your holiday, less the cost of damage/breakages.
• Damages and breakages – please treat the facilities and accommodation with due care so that other
guests may continue to enjoy them. If you notice something is missing or damaged in your
accommodation, please let us know immediately so that we can take the appropriate action. If there
has been any damage or breakages during your stay, we would be grateful if you could report them
promptly, especially before check-out. The accommodation will be inspected at the end of the holiday
& you may be charged for any loss or damage.
• Please do not move any furniture from one room to another.
• Please remove shoes before entering the house.
• Please lock the doors and close the windows when you leave the property unoccupied.
• Please make sure you switch off lights, heating or any electrical appliances when you go out – we’re
an eco-friendly holiday home.
• The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves
the property in an unacceptable condition.
• Please note that if any keys issued are not returned at the end of your stay, then the cost of
replacement will be charged to you.
• The client may in no circumstance re-let or sublet the property, even free of charge.
• The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery
or appliance in the building or grounds.
• No compensation will be given for any temporary outage of electricity, water, internet connection or
television service.
• The owners are not responsible for the loss of any personal belongings or valuables of the guest.
• All inventory must remain in the property and not be taken to another property.
• Please park your vehicle in the driveway, ensuring cars do not block access to properties
on either side.
• Electric vehicle (EV) charging is not permitted at the property at any time.
• Please respect the community and try to keep noise levels to a minimum, especially between 11 pm
and 8 am.
• We reserve the right to terminate a holiday without compensation where the unreasonable behaviour
of the persons named on the booking may impair the enjoyment, comfort or health of others.
• Candles are not allowed inside the house.
• Check-out – please leave Audrey's as you found it. You are welcome to leave the dishwasher running
as you leave. You do not need to strip beds or empty bins. Ensure that all window and door locks are
secure and return the keys back into the key box.
• Any problem or complaint which the client may have concerning their holiday must be immediately
reported directly to us and we will endeavour to put matters right. Any complaints not reported to us
at the time and only reported after the client has returned from holiday will not be considered by the
• We reserve the right to make reasonable amendments or additions to these terms and conditions
without notice.
• This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat
the property with the same respect that they would with their own home.
Emergency contact details
Holiday Let Owners:
Nearest Hospital:
Borders General Hospital
Address: Huntlyburn Terrace, Melrose TD6 9BS
Non-emergency phone: 01896 826000
Emergency phone: 999
For precise navigation for takeaway services
and emergency services: 19 The Yett. TD58PL
We are also available via WhatsApp.

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